{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-docs/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":["site-link"]},"type":"markdown"},"seo":{"title":"Managing disputes","meta":[{"name":"robots","content":"noindex, nofollow"},{"name":"pingdom","content":"sh3MDv8mJpWhCWSTdGtN"}]},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"managing-disputes","__idx":0},"children":["Managing disputes"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"fraud-warnings","__idx":1},"children":["Fraud Warnings"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Fraud warnings are notifications created based on card issuers' reports through Visa TC40 or Mastercard SAFE programs. They report payments they suspect might be fraudulent."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["This is not a dispute, and no money is withdrawn from your account. The payment can get a chargeback if there is no 3DS liability shift. Charges related to a fraud warning automatically receive a fraud score of \"99\" and, through that, a status of \"Fraudulent.\""]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["You can proactively refund the charge to reduce the chance of a dispute or wait to see if a fraud dispute is filed. Alternatively, you can block the customer or stop the shipment if feasible."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"responding-to-dispute","__idx":2},"children":["Responding to dispute"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["A dispute occurs when a cardholder asks their bank to challenge a payment. When this happens, you can be notified via email (if enabled in ",{"$$mdtype":"Tag","name":"SiteLink","attributes":{"href":"/account-settings/profile"},"children":["your profile page"]},"), or by a ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["CHARGE_DISPUTE_CREATED"]}," event (if webhooks are configured in ",{"$$mdtype":"Tag","name":"SiteLink","attributes":{"href":"/settings/developer/webhooks"},"children":["the webhooks page"]},"). Each notification links to the Dispute details page, where you can review the reason and respond."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Submit dispute evidence before the deadline - typically 7-21 days depending on the network. If you don't respond in time, you'll lose the dispute and the funds. You can view all disputes in the ",{"$$mdtype":"Tag","name":"SiteLink","attributes":{"href":"/disputes?status=response-needed"},"children":["Disputes tab"]},", or manage them programmatically via ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/docs/api/shift4-gateway/disputes/listdisputes"},"children":["the API"]},"."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"dispute-prevention-with-verifi-rdr","__idx":3},"children":["Dispute prevention with Verifi RDR"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["RDR (Rapid Dispute Resolution) offers you the option to prevent chargebacks. If there's a dispute, then RDR will quickly resolve it via a refund and does not become a chargeback."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["You will not be charged any chargeback fee for transactions that go through the RDR flow, and these transactions are not included in the dispute count."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Reach out to us at ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"mailto:devsupport@shift4.com"},"children":["devsupport@shift4.com"]}," if you'd like to start using this feature."]}]},"headings":[{"value":"Managing disputes","id":"managing-disputes","depth":1},{"value":"Fraud Warnings","id":"fraud-warnings","depth":2},{"value":"Responding to dispute","id":"responding-to-dispute","depth":2},{"value":"Dispute prevention with Verifi RDR","id":"dispute-prevention-with-verifi-rdr","depth":2}],"frontmatter":{"title":"Managing disputes","description":"Understand fraud warnings, respond to disputes before the deadline, and prevent chargebacks with Verifi RDR.","seo":{"title":"Managing disputes"}},"lastModified":"2026-08-19T07:05:18.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/docs/disputes","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}